michael cai

Time: 10:30am - 12:00pm

Topic: Clean, White and Healthy Smiles: Improving Your Patient’s Oral Health & Your Bottom Line with Whitening

Speaker: Dr Michael Cai


The quest to whiten teeth has been present throughout history. Join Dr Michael Cai for a presentation on the strategies to help you with the integration of patient focused whitening solutions. It will include tools to market whitening to your patients and how to integrate and motivate patients to embrace whitening as part of their cosmetic and overall oral health. It will also cover what needs to be done before whitening and after to obtain that healthy, bright, whiter smile!

The goal of integrating whitening in your surgery is to use safe and effective whitening options which reduce chair time and improve patient satisfaction, help keep your patients in the practice and overall build greater revenue and profitability.

Learning Objectives:

  • The different categories of tooth whitening – what product to choose
  • Patient selection, mouth preparation including GBT and managing expectations
  • Marketing and selling the benefits of whitening to your patients
  • Using patient assessment tools as a communication tool and follow up
  • Minimising future stains, recall appointments and GBT
  • Marketing and Communication to Keep Your Patients in Your Practice
About the Speaker

Dr Michael Cai, BDSc (Hons) WA MRACDS (GDP) is a well known Sydney dentist who combines an extraordinary eye for aesthetic perfection with a devotion to compassionate, gentle dental care. His elite CBD practice brings together his knowledge of cosmetic and restorative dentistry and close attention to detail to produce the finest possible treatments for a wide array of dental problems. His aesthetic excellence can be seen on many celebrity smiles, including NRL footballers, Master Chefs, models and actors.

His patients often comment that he is a meticulous perfectionist who offers the highest level of skills along with a warm and friendly personality. You will be impressed with his composure, confidence and friendly demeanour and you will receive the highest level of care, respect, and efficiency. He listens to his patients concerns and needs and is sensitive to each client’s individual requests.

He is also committed to changing the stereotypes of dentists and the experience of visiting the dentist, which can be seen through the innovative design of the practice and its approach. He also treats dental phobic patients with twilight sedation with his visiting dental sedationists to ensure a comfortable and relaxing experience.

Dr Cai and his practice has featured in various media including Today Tonight, Sunrise, Cosmopolitan and Women’s Day etc. He serves as a key opinion leader, trialing dental materials for some of the biggest dental companies. Dr Cai and his team was awarded the Invisalign Platinum Elite Provider Status since 2015.

Dr Michael Cai graduated with Bachelor of Dental Science from the University of Western Australia, Perth, and was awarded with Honours for his outstanding academic and clinical achievements. He also had extensive experience working as a dental technician. He received numerous prizes and the prestigious ADRF and Delta Sigma Delta research scholarships for his researches. He also completed the Master Clinician program in Implant Dentistry Program from the University of California in Los Angeles and the GIDE institute.

tony saad

Time: 2:30pm - 4:00pm

Topic: How to Attract, Grow and Retain your Patients in 2023: Why Invest in Prevention!

Speaker: Dr Tony Saad


Join Dr Tony Saad as he shares why and how investing in his hygiene department continues to grow his business.

Guided Biofilm Therapy (GBT) is rapidly growing, and many dental practices are considering investing in AIRFLOW® technology as a way to grow their practice and for good reason. GBT helps increase production and the ROI is tangible and predictable.

For some practice owners like Dr Tony Saad, 6 months was all they needed to start earning money on their investment and in two years substantially grow their revenue. Learn how to implement GBT and continue to make it a profitable investment year after year.

What will you learn?

  • What is ROI and how do you measure it?
  • How to structure and build a profitable hygiene department
  • How to achieve case acceptance and the importance of patient education and marketing to increase profit
  • How to engage your entire team from your front desk staff to your lead dentist

Dr Saad will take you on his own personal journey and why prevention is a sound investment for the future of your business.

About the Speaker

Graduating with a Bachelor of Dental Surgery from the University of Sydney in 1992, Tony has owned and operated a number of successful dental surgeries across Sydney.

Results-driven, Tony believes the best results come from customised and comprehensive treatment plans that address the patient’s specific needs. Holding a Masters of Business Administration (MBA) at the Australian Graduate School of Management (AGSM), Tony has consulted for several international dental organisations and brings a wealth of best-practice experience to our team. Keeping his finger to the pulse when it comes to the latest in technology and techniques, Tony continues to bring to his practice the very latest in products, technologies and services that enhance our patients’ wellbeing.

A busy family man, Tony likes to spend time with his kids bike riding and playing tennis.

Dani & GIO (500 × 500 px)

Time: 4:30pm - 6:00pm

Topic: Keep Them Coming Back: How to Increase Referrals & Win New Business

Speakers: Ameena Basile and Julie Parker


Effective patient communication is the lifeblood of any dental practice. It improves patient relationships, boosts case acceptance, increases efficiencies, and enhances team morale.

Ameena Basile and Julie Parker of Dental Business Mastery combined have over 64 years of experience in dentistry. Join them and learn how to communicate effectively to boost referrals and generate new business, create an effective recall system and keep your schedule full.

What will you learn?

  • Empowering Patients to Refer Friends and Family: Discover strategies to naturally encourage patients to refer their loved ones to your dental practice, leading to increased referrals and new business.
  • Becoming the Dental Practice of Choice: Learn ways to position your dental practice as the preferred choice among patients, resulting in improved patient attraction and retention.
  • Enhancing Patient Commitment to Recall Visits: Gain insights on how to educate patients about the importance of recall visits and implement strategies to enhance patient commitment to regular recall appointments.
  • Implementing Efficient Daily Operational Systems: Explore practical operational systems that can be seamlessly integrated into your daily practice workflow to improve patient commitment to recall visits and enhance overall practice efficiency.

Overall, this presentation will provide practical tips and strategies to increase referrals, attract new business, improve patient commitment to recall visits, and enhance daily operational systems for better patient outcomes and practice success. 

About the Speakers

Julie Parker

Julie Parker has been in the dental practice industry for over 36 years. At the age of 33,
Julie became the first non-dentist to own a practice in Australia.

For the past 10 years, Julie has been working directly with dental practices, helping them
identify and move through the journey of improvement.

Julie has a wonderful way of working with team members. She guides and inspires team members to achieve personal and team growth, deliver a best patient experience
possible and implement systems for business success.

Due to Julie’s decade of owning her own successful dental practice and another decade working with dental practice clients, she has honed the skill of identifying what a dental practice needs to be more successful.
The past few years has seen Julie collaborate with fellow Dental Practice Consultant, Ameena Basile of Dental Management Expertise. Together, they founded Dental
Business Mastery whose sole focus is providing training and in-person and online
learning opportunities for dental teams.

Ameena Basile

Ameena Basile is the founder of Dental Management Expertise. A Practice Management specialist in the dental industry, Ameena has been working in dental practices for 29 years, initially as a dental nurse and receptionist and for the last 23 years in Practice Management.

Her enthusiasm for Practice Management was driven by  observing the poor business acumen of her father who was a very successful medical GP who died at 57 years old with little to show financially after 35 odd years of running a very busy private practice.

Ameena has spent the most part of her career mentoring & coaching practices to reach their full business potential.

She has a passion for helping dentists manage the production capacity verses the ever increasing expenditure in a dental practice and all the things that happen in between to gain a successful outcome doing what you love with a happy, supportive, motivated team.

In recent years Ameena joined Julie Parker and co-founded Dental Business Mastery whose sole focus is providing training and courses both  in person and online for dental teams.

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